Help Center

Frequently Asked Questions

Once your order has shipped, you will receive an email notification with tracking information.  

Delivery times are based on orders placed between Monday-Friday. 

Due to safety measures around COVID-19, please allow 5-7 business days for order processing of standard orders. Next Day and 2 Day shipping methods are not currently offered due to shipping delays.


 

Shipping Method

Carrier

Shipping Charge

Estimated Delivery Time


Standard 3 Days


   

FedEx

 $10.00

Arrives 7-10 business days after processing* 
(5 to 7 business days).
 


Business Days & Holidays

All orders ship Monday – Friday, excluding the following holidays below:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve Day
  • Christmas Day
  • New Year’s Day

Pandora Las Vegas is currently offering shipping to France, Germany, Spain, United Kingdom, Canada, Mexico, & Australia. Due to international shipping costs, insurance, and signature requirement – we charge a $50 shipping cost to these countries. 

International buyers are responsible for any customs and import taxes that may apply. Pandora Las Vegas is not responsible for delays due to customs.

Returns must be made within 30 days of the original purchase.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 


To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 


Please mail your product to: 

Pandora Las Vegas Stores

Panbor LLC 

4495 Wagon Trail Ave. 

Las Vegas NV 89118, United States 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 


Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



There are certain situations where only partial refunds are granted (if applicable) 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

- Any item that is returned more than 30 days after delivery 


Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@pandoralv.com 


Last Change & Sale items (if applicable)  

Items purchased as ‘Last Chance’ or ‘Sale’ are considered FINAL purchases and are not eligible for returns or refunds.


Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@pandoralv.com and send your item to: 

Pandora Las Vegas Stores

Panbor, LLC4495
Wagon Trail Ave.
Las Vegas, NV 89118
United States

Yes. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 


If the item wasn’t marked as a gift when purchased or the gift-giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver in the original form of payment once the item is received. 


To care for your Pandora Jewelry from home – we recommend purchasing a Pandora Jewelry Cleaning Kit from our website. For more information about Care & Maintenance – click here.

Yes. Pandora offers a 1 year warranty against defects in materials and workmanship. Click here for more warranty details. (send to warranty page) 


Yes. Almost as long as our family has been in Las Vegas, we have been in the family retail business – opening our first retail store in 1936.  Since 2009, we have been in partnership with Pandora. We knew from the moment we started carrying Pandora that it was a beautiful and exciting brand.  As of today, Panbor LLC operates 12 Pandora jewelry stores in Las Vegas.  

Yes. Our engraved charms on the Vegas page were created especially for Pandora Las Vegas & can only be found in our stores. We are one of the few retailers worldwide to offer the dice charms.  


If you are a first time Pandora Las Vegas customer interested in purchasing our Las Vegas Exclusive charms – please reach out to your Las Vegas store to place an order. 


If you are a returning Pandora Las Vegas customer, please reach out to one of our stores or our customer service team for your special access code to unlock the Vegas exclusives page. 


Fun fact about the Vegas Golden Knights Charm – this is the Pandora’s first official partnership with the NHL®.   We're so excited to have the opportunity to be the first marketplace with an exclusive NHL® charm!  

Pandora Las Vegas does own and operate a Pandora Outlet store. To inquire about charms that are no longer available online or have been retired – please contact our Customer Service Team at customerservice@pandoralv.com or 1-877-804-7730.


The main categories of metal used in Pandora jewelry are: sterling silver, 14K gold, Pandora Rose™ & Pandora Shine™. For Product Details – click here


Please contact us by phone at 1-877-804-7730. 

For all other inquiries & feedback, please fill got to our contact us page here.