I work in healthcare and it’s obviously been a hectic year so all my Christmas shopping has been done late and all online, which I typically hate. I ordered this charm for my little sister hoping it would be here by Christmas and realized I had put my address in wrong and it had been shipped back. The following day I received a voicemail from Robert to give him a call to straighten things out, on a Sunday! I received the item this week and I would just like to say thank you!