Care & Maintenance
Each hand-finished piece of Pandora jewelry is crafted from high-quality materials, including sterling silver (92.5% pure silver), oxidized sterling silver, Pandora Rose (a 14k rose gold-plated unique metal blend), Pandora Shine (18k gold-plated sterling silver) and solid 14k gold. Pandora jewelry is nickel safe. Nickel is a naturally occurring element that is present in most alloy metals. We test our jewelry to ensure that it complies with safe global levels of nickel content.
Quick care tip
Make sure your jewelry is the last thing you put on and the first thing you take off. We recommend that customers remove jewelry before going to sleep or engaging in strenuous activities. Exposure to certain harsh chemicals or environments could also result in compromising the integrity of your jewelry. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish.
Pandora jewelry pieces come with special care instructions.
It’s important that you follow these to keep your jewelry under warranty.
How should I clean my Pandora Jewelry?
Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewelry. Toothbrushes are ideal for cleaning jewelry with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewelry in clean water. This particular cleaning method should not be used to clean jewelry with cultured freshwater pearls (see Cultured Freshwater Pearls for more details).
A silver-polishing cloth is a great tool to make your sterling silver jewelry shine again if the pieces have become dull. However, it will not remove scratches. Silver-polishing cloths may be purchased from Pandora retailers or your local goldsmith.
Using a tumbler with the PANDORA ESSENCE COLLECTION and Pandora Rose™
is not recommended.
For leather: For daily cleaning, simply wipe the leather gently with a soft, dry cloth. Stains should be removed immediately before they soak in or dry – use a mild professional cleaner (without chemicals) or a mild soap such as soap flakes or saddle soap. Create suds in a bowl and apply the suds to a soft, lint-free cloth, then wipe the leather. Afterwards, wipe the leather with a dry cloth and add a leather conditioner to protect it further. Remember to keep leather out of direct sunlight.
How should I care for and clean Pandora Rose™ ?
These innovative products deserve special care. Maintain the beautiful shine and unique finish by polishing Pandora Rose™ products with a soft cloth. Dampen the cloth in lukewarm water, adding a small amount of mild soap, and rub gently on jewelry. Rinse with clean water and pat dry with a soft cloth.
If jewelry is particularly dirty, soak for 5 to 10 minutes. Use of silver polishing liquids, silver dips, ultrasonic cleaning and a tumbler should be avoided.
Pandora polishing cloths with cleaning compound are not recommended for Pandora Rose™ jewelry. Do not expose the jewelry to harsh chemicals, perfumes, lotions, and remove jewelry prior to bathing or swimming.
Please note that the warm pink-hued color may intensify with age due to tarnishing, adding to the jewelry’s beautiful, vintage appeal. It is normal for the finishing to wear off over time. Pandora’s warranty does not cover this wear and tear.