I ordered 3 charms for my granddaughter, 2 for Christmas and 1 for her 21st birthday. All three were gifts. They came in a timely manner, however very disappointed in the packaging. They were wrapped in little bits of black tissue which looked like it had been used and then put in a white flannel bag with Pandora imprinted on the outside. No jewelry boxes appropriate for gift giving. If there was an option to pay for a gift box I certainly would have chosen that option. My order was close to $100.00. I think gift boxes would have been appropriate